Privacy policy

Who we are and what this covers

This site is operated by NetMagen, Yaar Odem 6, Lod, Israel (“we”). We are the controller of the personal data described here, and you can reach us about anything in this policy at contact@netmagen.com.

The policy covers netmagen.com — the site, the blog and the ways you contact us through them. We apply the EU General Data Protection Regulation (GDPR) to visitors from the EU/EEA, and the Israeli Privacy Protection Law, 5741-1981, including Amendment 13, to everyone.

When you contact us

The site has no account system. The quote wizard is the one form that submits to our server: when you press send, your answers and contact details are transmitted to us, stored in our database, and forwarded to our team as a private Telegram notification so we can respond quickly. The wizard is protected by Google reCAPTCHA, and we record the request's IP address to prevent abuse.

Whether you use the wizard, call or email us, we receive what you share — typically your name, contact details, property type and the systems you are interested in. We use it to answer you, prepare a quote and provide the service, and for nothing else.

What is collected automatically

Like practically every website, our web server keeps short-lived technical logs — IP address, time, requested page, browser signature — used only to keep the site secure and to diagnose faults.

Every page of this site also reports a first-party measurement signal to our own server — the page viewed, the previous page or site that led here, the type of device and browser, the connection type, an approximate location derived from your IP address, and how far the page was read. To recognise a returning browser we keep a random identifier in your browser's local storage for 13 months from your last visit; your IP address is kept for 90 days, then reduced to a one-way hash and a network prefix. Apart from the location lookup described under “Who we share data with”, this data stays with us, is never shared with advertising networks, and is not sent at all when your browser signals Do Not Track or Global Privacy Control.

The same measurement runs in the NetMagen Vision web portal, where it is linked to your account so we can see which parts of the portal are used. You can switch the measurement off for the browser you are using with the “Site measurement” control in the footer of the website pages (netmagen.com and the blog); the choice is kept in that browser and applies to the portal as well.

When you download NetMagen Vision for your computer, or the NetMagen Vision Android app (the APK file), we count the click: the version and platform, the page or app it came from, the site that sent you there, the page's language, your browser and operating system, and an approximate country. The IP address itself is not kept with the count: we use it only to look up the approximate country, and our lookup cache deletes it after 7 days. The count keeps a shortened network address and a one-way scrambled form that is deleted after 90 days, and clicks by search engines and link-preview bots are left out of the numbers. The click record itself is kept for 13 months. If you remove the app from Windows, a short page may open asking why; what you choose to answer there reaches us as described under “NetMagen Vision on your computer” below.

Analytics and advertising measurement

We use Google Analytics 4 to understand how the site is used, and the Google Ads tag to measure our advertising, including how many visitors go on to create an account. Both load on every visit, whatever you choose in the cookie banner. They set Google cookies in your browser (the _ga cookies are kept for up to two years) and send usage data to Google on our behalf.

The cookie banner records your choice, and “Cookie settings” in the footer reopens it, but your choice does not switch these two tags on or off. Google may process this data outside the EEA and Israel under the European Commission's approved safeguards. You can clear or block these cookies with your browser's own controls, and the site keeps working without them; for anything else about this processing, see “Your rights” below or write to us at contact@netmagen.com.

Cookies and local storage

The complete inventory of what this site keeps in your browser:

• Your cookie choice — kept in the browser's local storage for 12 months, so we do not ask again on every visit.
• A short session flag that stops the opening animation from replaying — it disappears when the tab closes.
• Google Analytics and Google Ads cookies (_ga and similar) — set on every visit, whatever you choose in the cookie banner, and kept for up to two years.
• A sign-in cookie in the staff area of the blog — set only for our own staff, never for visitors.
• A random measurement identifier in local storage (nm-vid), kept for 13 months from your last visit, so that a returning browser is counted once rather than as a new visitor each time; alongside it, a short-lived visit marker (nm-sid) that expires after 30 minutes of inactivity and, if you switch the measurement off, the flag that remembers that choice (nm-optout).
• Your language — a small cookie (nm_lang) kept for 12 months, so that netmagen.com opens in your language. On your first visit we set it from your browser's language settings or, if they name none of our languages, from the country your IP address points to (not when your browser sends Do Not Track or Global Privacy Control). Choosing a language from the menu replaces it. For a few minutes after an automatic switch, a second cookie (nm_fv) lets our own measurement count it. Neither holds anything else or is ever used for advertising.
• The partner-referral cookie (nm_aff) — set only when you arrive through a partner's NetMagen link (an address that starts with netmagen.com/gt/) and kept for up to 90 days. It holds a signed reference to the click and to the partner's link, and nothing else about you. It has one purpose: if you create a NetMagen account during those 90 days, the account can be credited to the partner who referred you. It is an HttpOnly cookie, so scripts on the page cannot read it. We set it regardless of your cookie choice, because it is a first-party cookie that the referral programme needs in order to work.
• The referral marker (nm_affp) — a cookie with the value 1, set together with nm_aff and kept for the same period. It is not HttpOnly: our pages read it to know that a partner link was used, for example to suggest that you create your free account before you download the app. It contains no identifier.

You can also clear or block any of these with your browser's own controls; the site keeps working without them.

Legal bases

Under the GDPR we rely on:

• Our legitimate interest in measuring how the site is used — for analytics and advertising measurement (see “Analytics and advertising measurement”); you can clear or block those cookies at any time.
• Our legitimate interests — keeping the site secure, measuring how the site and the portal are used so we can improve them, and answering when you contact us.
• Steps prior to a contract — preparing the quote you asked for.
• Legal obligations — where Israeli or EU law requires us to keep or disclose information.

How long we keep data

Enquiry correspondence and quote requests are kept while we handle your request and any service relationship that follows — and you can ask us to delete a quote request at any time. Server logs are rotated after a short period. Site measurement records are kept in detail for 13 months and the IP address within them for 90 days; only aggregate statistics with no personal data are kept longer. If you create a NetMagen Vision account, we keep a short note of how you first found us (for example the search engine, advert campaign or referring website, and the first page you opened) for as long as the account exists, and delete it with the account. Analytics data follows the retention described above. When data is no longer needed, we delete it.

Who we share data with

We never sell personal data. It is shared only with the providers involved in running this site and answering you — our hosting provider; Google, for analytics and advertising measurement (see “Analytics and advertising measurement”) and for reCAPTCHA on the quote form (Google's Privacy Policy and Terms apply); ip-api.com, which receives your IP address and returns an approximate location (country, region, city) and the network operator; and Telegram, which carries the quote-request notification to our team over a private channel — and with authorities when the law genuinely requires it.

Your rights

Under the GDPR you may request access to your data, correction, deletion, restriction of processing and a portable copy, and you may object to processing based on legitimate interests or withdraw consent at any time.

Under the Israeli Privacy Protection Law you are entitled to inspect information held about you and to ask for it to be corrected or deleted.

Write to contact@netmagen.com and we will answer promptly. You may also complain to your local EU supervisory authority or to the Israeli Privacy Protection Authority — though we would appreciate the chance to resolve it directly first.

Children

The site is aimed at property owners and businesses, not at children, and we do not knowingly collect information from anyone under 18.

Changes to this policy

If our actual practices change, this page changes with them and the date above is updated. Material changes will be flagged clearly on the site.

Affiliate referrals

Partners can refer people to NetMagen through personal links and referral codes. When you create an account after following a partner's link, or when you type a partner's referral code at registration, we record that your account was referred by that partner: which partner, which link, when, the country you registered from, and how the referral was established.

If your browser did not keep the referral cookie, we may still credit the partner when our own visit measurement (described under “What is collected automatically”) shows with certainty that the browser that followed the partner's link is the one in which you created the account. If you create your account inside the NetMagen desktop or Android app shortly after the app was downloaded through a partner's link from the same network address, we may credit the partner as a probable referral; we record it as probable, may review it, and can withdraw it.

The partner sees pseudonymous activity for the accounts the partner referred: a customer number, dates, country, whether the account is free or subscribed, and the amounts of payments and of the partner's commission. The partner never sees your name, email address, phone number, IP address or card details, and may not use this information to identify or contact you.

We keep a record of each click on a partner's link for 13 months: one-way codes for the network address and for the browser, the country, the type of device, browser and operating system, and the website you came from. The referral record is kept after your account is closed or deleted, together with the partner's commission ledger, for our bookkeeping; it holds an internal customer number but no name or email address. The partner's commission ledger, which holds amounts, dates and an internal customer reference, is kept for our bookkeeping.

If you were referred, you receive a welcome perk of free AI tokens (currently 5,000) when you first sign in to a NetMagen app. We record it on your account like any other token movement. It is a promotional credit with no cash value.

The NetMagen Vision app and your recorder

This section covers the NetMagen Vision phone app — the iPhone and Android editions — and the recorder service behind it. The Android edition is offered as a direct download from netmagen.com; it is not on Google Play yet. Everything above about the website still applies; what follows is specific to the app. The short version: your cameras’ video belongs to you and is not our product; the app contains no advertising and no third-party trackers, and it sends us diagnostics and usage data so we can find and fix problems — described below, and you can turn that off.

Your NetMagen account

Creating an account takes an email address and a password. We use the email address to identify your account, to connect your phone to your recorder, and for messages about your service — never for marketing you did not ask for. Passwords are never stored in readable form — only a salted hash. When you sign in, your phone receives a session key that is kept in the phone’s encrypted store — the iPhone’s Keychain or Android’s Keystore-protected storage. You can end a session at any time by signing out on the phone, and sessions can also be revoked from your NetMagen desktop.

Your cameras and your video

Local mode works without any account. The app talks directly to IP cameras on your own Wi-Fi network; the camera addresses and passwords you enter are stored only on your phone, in that same encrypted store, and video travels straight from the camera to the phone. Nothing about Local mode — not the video, not the camera list, not the scan of your network that finds the cameras — is ever sent to NetMagen.

Remote mode shows you the cameras attached to your own NetMagen recorder when you are away from home. Video streams from your recorder to your phone through a NetMagen relay server over an encrypted, certificate-pinned connection — the app refuses the connection outright if the server cannot prove it is yours. The relay forwards your video; it does not keep it — nothing is retained beyond the few seconds of in-flight buffering a live stream needs. Your recordings live on your recorder, in your home or business; NetMagen holds no copy of them.

Detection features (people and licence plates)

Your recorder can detect people and read vehicle licence plates in your cameras’ footage. The analysis runs on your recorder. Detection snapshots and plate readings sync to your account on netmagen.com so the app can show them; they are visible only to your account and are kept until you delete them or delete your account. These features describe what your own cameras saw; NetMagen does not use them to identify people across customers or for any purpose of its own.

What stays on your phone

Snapshots and exported clips are saved only where you put them — the app’s own storage or, when you choose, your photo library (the gallery on Android). The app can add to your photo library; it reads only the screenshots you choose to attach to a problem report, through the system’s photo picker, which never gives the app the rest of your library. Your preferences (camera list, playback settings) stay on the device. The app contains no advertising and no third-party analytics or tracking SDKs.

What the app sends us

These kinds of data leave the app for NetMagen: your account email and password when you sign in; the signed requests the service needs to operate (they identify your account and your recorder); diagnostics and usage data — crash and freeze reports, your phone’s model and system version, the app version, the app’s settings and how many cameras you have added, the screens and features you use, connection quality, your network type, and your IP address with the approximate location derived from it — linked to your account when you are signed in and to an identifier of your installation of the app; and the problem reports you choose to send — your description, an optional email address, any screenshots you attach and, while “Include technical details” is on, the app’s recent activity. Your camera passwords, your video and your recordings are never part of any of this. This matches the app’s privacy declarations on the App Store and on Google Play: Email Address, User ID, Device ID, Crash Data, Performance Data, Other Diagnostic Data, Product Interaction, Customer Support and Coarse Location — linked to you, used for app functionality and analytics, never used for tracking.

Diagnostics, usage data and problem reports

The app’s Settings include a switch, “Share diagnostics & usage data”. It is on by default; turning it off stops crash reports and usage data at once and deletes what the app had not yet sent. Problem reports are always your choice: nothing is sent until you tap “Send report”, and you decide whether technical details and screenshots go with it.

We use this information only to keep the service working and to improve it — never for advertising, and we sell none of it. When you report a problem we answer by email from contact@netmagen.com. Usage events, app sessions and crash reports are kept for 13 months, and a phone’s app record is removed 13 months after the app was last used; full IP addresses are kept for 90 days, after which only a shortened address and the approximate location remain. Problem reports are kept until we have resolved and deleted them. When you delete your account, your problem reports are deleted and the rest is unlinked from your account. Our mail log keeps a record of each email we send you (the address, subject and date, and the message itself for 180 days), and the Telegram notice of a problem report stays in our team’s chat; deleting a report or your account does not remove these.

Keeping and deleting app and account data

Account data is kept while your account is active. You can delete your account — and with it the account data NetMagen holds, including detection data — from the app itself (Settings → Delete account…) or from the website. Deleting your account also deletes your problem reports and their screenshots, and unlinks the app’s diagnostics and usage data from your account. Deleting the app from your phone removes everything it stored there, including the entries in the phone’s encrypted store. Everything in “Your rights” above — access, correction, deletion, restriction, portability — applies to app and account data exactly as it does to website data; write to contact@netmagen.com.

Who we share app data with

We sell nothing. Beyond the sharing already described for the website, app and recorder traffic passes through our hosting infrastructure provider, bound to process it only for us. Screenshots attached to problem reports are stored with our cloud storage provider (Amazon Web Services, in Frankfurt); the approximate location of an IP address is looked up with the same IP-location provider the website uses (ip-api.com); our emails to you are delivered through Microsoft 365. Telegram carries the notification of each new problem report — with your email address if you gave one, your phone model and the beginning of your description — to our team over a private channel. Apple and Google provide app distribution through the App Store and Google Play; if you have enabled sharing crash reports with developers in your phone’s settings (“Share with App Developers” on iOS, “Usage & diagnostics” on Android), Apple or Google may also send us anonymous crash reports. We disclose data to authorities only when the law requires it.

Legal bases for the app and service

For EU/EEA users: performance of the contract with you (operating your account, relaying your video, answering the problem reports you send), legitimate interests (securing the service — request signing, certificate pinning, abuse prevention — and finding and fixing problems with diagnostics and usage data, which you can object to at any time with the app’s “Share diagnostics & usage data” switch), and consent where we ask for it. For everyone else, the Israeli Privacy Protection Law applies as described above.

NetMagen Vision on your computer

This section covers NetMagen Vision for Windows and Linux — the desktop app that records your cameras and serves the phone app. Everything above about the website and your account still applies.

The app sends us the following, and it has no setting that turns this off (versions 1.5.0 and 1.5.1 had a “Share diagnostics & usage data” switch in Settings › General; the versions after them do not):

• Installs, updates and uninstalls — the app version and how it was installed.
• The pages and features you use, and how long the window stays open.
• A daily snapshot of the setup, in numbers — how many cameras, their brands and models, the video formats, the storage size and free space, and which features are in use.
• The daily recording health — how much of the day each camera recorded, disconnects and restarts, low-disk warnings, and the app’s processor and memory use.
• Facts about the computer — maker and model, operating system, processor, memory and graphics card.
• Crash and error reports, with the app’s recent activity.

This is linked to your account when you are signed in, and to an identifier of the app’s installation; we also receive the IP address it comes from and the approximate location derived from it.

Once a day the app also asks netmagen.com whether a newer version exists. That check carries only the app version and the type of system. We count it once per address and day without tying it to an installation; to count each address once, we keep only a one-way scrambled form of it, deleted after two days.

What you choose to send: a problem report — your description, an optional e-mail address, the screenshots you add and, with technical details on, the app’s recent activity and the last lines of its logs, with passwords, addresses and names removed — and the answers you give on the short page that opens when you remove the app from Windows.

Never sent: video, recordings or snapshots, camera names or IP addresses, camera passwords or your account password.

To object to this, or to have what is linked to your installation deleted, write to us as described under “Your rights”; the app itself stops sending it only when it is removed. You can send a problem report at any time.

We keep usage data and crash reports for 13 months; full IP addresses for 90 days, after which only a shortened address and the approximate location remain; problem reports until we have resolved and deleted them; uninstall answers until we delete them; and the record that the app was removed from a computer (its installation identifier, version, date and approximate country) without a time limit, its scrambled address deleted after 90 days. Deleting your account deletes your problem reports and the uninstall answers sent with its e-mail address, and unlinks the rest from it.

Besides the providers described for the website and the app, screenshots are stored with Amazon Web Services in Frankfurt, the approximate location comes from ip-api.com, our e-mails reach you through Microsoft 365, and Telegram carries our team’s own notices of new problem reports, crashes and uninstall answers.

For EU/EEA users, this rests on our legitimate interests in keeping the app working and improving it — you may object at any time, as described under “Your rights” — and, for problem reports and uninstall answers, on your request.

When you add a camera with a stream address our list did not have, the app sends that address pattern with the camera’s make, model and the technical details the camera announces about itself (firmware, web-page title and server type), never its IP address, name or password, so that after review it can help other customers set up the same camera.

Contact us

Questions about this document, your data or your rights — reach us directly:

• contact@netmagen.com
• NetMagen, Yaar Odem 6, Lod, Israel