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Maintenance, Troubleshooting & Upgrades

Preventive maintenance, common failures and improving existing installations.

26 articles

Security camera live view showing a strong pink cast beside a normal colour view
Maintenance, Troubleshooting & Upgrades

IR for camera systems: why the image turns pink or purple

A security camera image usually turns pink or purple because infrared light is reaching the image sensor during colour mode. The usual cause is an infrared cut filter that is stuck, interrupted during movement or controlled incorrectly. Settings and unstable power can produce similar symptoms, so test daylight, darkness, live view and recordings before deciding that the camera needs service.

10 min read

Technician checking an alarm panel, network equipment and video recorder after a power interruption
Maintenance, Troubleshooting & Upgrades

How to Check a Security System After a Power Surge

After a power surge, stop if you find heat, smoke, burnt smells or damaged power equipment. Otherwise, restore power and network devices in dependency order. Then check camera playback, alarm detectors, system clocks and remote alerts separately. A live image or working keypad does not confirm that the whole system is operating correctly.

10 min read

Technician documenting recorder settings and labelled alarm wiring before a factory reset
Maintenance, Troubleshooting & Upgrades

Factory-Resetting Security Equipment: What to Record First

Before factory-resetting security equipment, save the configuration and critical recordings separately. Record administrator access, user permissions, network details, camera locations, recording rules, alarm zones and labelled wiring. Finish with a written restoration order and a checklist for testing every camera, detector, notification and remote connection.

11 min read

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